چکیده:
Organizational intelligence means the comprehensible knowledge achievement form all of factors affecting on organization such as customers, competitors, economic environment, cultural environment, organizational processes (financial, official, protective, productive, human resources, etc.) which have the considerable effect on quality of mangers‘ decisions. In fact, organizational intelligence enables managers to make wise decisions. Leader- member exchanges theory which is also called leader – member exchange relationship, analyzes how leaders by the time establish mutual and different social relationships with employees and how these relationships have effecton future behaviors of the other side. In fact, this theory believes that behaviors of administrators and managers in one job department are perceived by employees in various forms. Current study has been conducted in order to study the effect of organizational intelligence on service quality. Dimensions of Organizational intelligence; emotional intelligence;spiritual intelligence and cultural intelligence have been considered. Current research has been done using descriptive method.
خلاصه ماشینی:
The impact of organizational intelligence on service quality from the perspective of social exchange theory Hamidreza Nezhadalilafmejani1, Zahra Mohammad Beigi2, Mehdi mohazabi3 1.
com ABSTRACT Organizational intelligence means the comprehensible knowledge achievement form all of factors affecting on organization such as customers, competitors, economic environment, cultural environment, organizational processes (financial, official, protective, productive, human resources, etc.
Introduction Organizational intelligence means the comprehensible knowledge achievement form all of factors affecting on organization such as customers, competitors, economic environment, cultural environment, organizational processes (financial, official, protective, productive, human resources, etc.
Thus, this research intends to study the soft dimensions of organizational intelligence meant emotional intelligence;spiritual intelligence and cultural intelligence of employees on organizations‘ service quality andservice agencies.
4) Use of Emotion (UOE) that means the individual ability in directing his affection to the positive and effectiveness behavior through productive activities and better individual performance (Law et al, 2004; Davies et al, 1998).
UCT Journal of Social Sciences and Humanities Research defined the citizenship behaviors including any action that facilities the system movement and social establishments of organization and is not directly related to the official activities of daily routine tasks of employees.
Holding classes for organizational intelligence and also publishing educational journals and broachers in terms of emotional intelligence, cultural intelligence and spiritual intelligence can provide the context for increasing organizational intelligent of professors an employees in universities.