چکیده:
The current web evaluation models are mainly based on the technical evaluation of the site and its appearance and usability from user's perspective. In other words, the site is evaluated as an independent entity from the underlying organization that it represents. The focus of this study is on evaluation of organizations' websites based on the quality management concepts. In this way, the measured performance indicators will be used to find the deficiencies of the websites and recommend corrections. For evaluating the organization’s success in its website function, the concept of quality management is used and since evaluation and improvement are the center of attention in this model, the model is called Ev-Imp, which Ev stands for evaluation and Imp stands for improvement. Model includes four main components consist of objectives, processes, criteria and feedback. With the use of feedback tools such as quantitative and qualitative questionnaire for groups of stakeholders and service providers ,the website’s weaknesses and strengths would be identified and with analyzing the website’s weaknesses required improvement would be determined and corrective action would be done.
خلاصه ماشینی:
One of the most important features of this model is that with examining and evaluating the designed criteria, main processes that the website has weaknesses in them can be identified and with the feedback mechanism which has designed in it, corrective action for solving the problems and weaknesses will be done.
(Chiou, Lin& Perng,20l0) In other study by Mich, Franch, and Nicolini, an original model for evaluating and designing the quality of web sites is described.
In the first stage of the research meta-synthesis method is used to collect data, analyze the findings, discover the main points and combine them and convert them into a general alternative in studies that were conducted in two dimensions consist of "organizational evaluation models" and "website assessment models " The Metha-synthesis of the qualitative research is uniting a group of qualitative studies to explore key issues and translating them into a final and unit product.
With the use of feedback tools such as quantitative and qualitative questionnaire for groups of stakeholders and service providers, the website's weaknesses and strengths would be identified and with analyzing the website's weaknesses required improvement would be determined and corrective action would be done.
(Mich &Franch,2002; Mich & Franch, 2000; Mich, Franch, Cilione & Marzani, 2003; Mich, Franch, Novi Inverardi & Marzani, 2003; Kececi & Abran, 2006;Bevan ,1998; Dreyfus, 1998; Keeker, 1997; Trower, 1999; Nielsen, 1999; Gehrke & Turban, 1999; Ivory & et al, 2001; Shedroff, 2005; Dragulanescu, 2002;Grannas, 2007).
(Hatry& Harry ,1999; Hatry, 2003; Showers, 2004; Creese & Burby, 2005; Einsburg, Novo & Shreeve, 2001).