چکیده:
A study was conducted to analyze the usage of 12 public libraries in Long Beach city, California, USA. The paper analyzed the awareness of public library services during the covid-19 Pandemic in main and its neighborhood libraries. The methodology adopted for the study was the survey method in which questionnaires and interviews were used as Data collection Techniques. A total of 36 respondents participated in the study. It was concluded that all the patrons are aware of the public libraries' alternative services; they utilize them effectively. Show that the maximum users of long beach public library are highly satisfied with the various services offered to them 29(80.56%) during the COVID-19 Pandemic. Public library are considered to be the most essential since they improve the literacy rate. It was evaluated through user perspective result-based because they are the ultimate users of the public library services.
خلاصه ماشینی:
/ 9, No. 2, 2021, 49-64 OE ginal Research Usage of Public Library Services in Long Beach City, California-USA during Covid-19 Pandemic: An Analysis N.
Keywords: Public library, User, User study, Library services, Long Beach Public (LBPL), Resources, Covid-19 pandemic, patrons.
In The Librarian's Book of Lists (Chicago: ALA, 2010) George Eberhart offers this definition: "A library is a collection of resources in a variety of formats that is (1) organized by information professionals or other experts who (2) provide convenient physical, digital, bibliographic, or intellectual access and (3) offer targeted services and programs (4) with the mission of educating, informing, or entertaining a variety of audiences (5) and the goal of stimulating individual learning and advancing society as a whole.
The study would help to improve information on users’ needs and services using a survey design and random sampling method, with a well-structured questionnaire data were collected from 100 respondents comprising 20 civil servants, 15 businessmen/women, and 40 students.
Table 13 Satisfied with the services offered by the public library During COVID-19 {مراجعه شود به فایل جدول الحاقی} Table 13 shows the satisfaction level of the public library users during the COVID-19 Pandemic.
It implies that the Long Beach Public Library offers an outstanding service to satisfy the Users during the Pandemic.
In addition, there are no dissatisfied and highly dissatisfied respondents, which explicitly shows that Long Beach Public Library provides an excellent service to its users.
44%) respondents are satisfied with the services provided by the Long Beach Public Library.