کلیدواژه physical dimension and appearances of services / (1 مقاله)
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نویسنده : Esmailpour، Hassan ؛ Asadi Bolhasani، Masoumeh ؛
مجله:Journal of Management and Accounting Studies»December 2016, volume 4 - Number 4 (4 صفحه - از 140 تا 143 )
کلیدواژه ها:reliabilityqualityEmpathyassuranceResponsibilityServicePatients satisfactionphysical dimension and appearances of servicesSERVQUALPatientTehranPatients